Terms and Conditions & House Rules

General Terms and Conditions for Short-Term Letting of Accommodation and the Marketing and Referral of Booking Enquiries

As at: 3 October 2026

FEWO PARTNERS GmbH
Dorfstraße 149
09623 Frauenstein OT Nassau
Deutschland

Represented by the managing directors: Tino Preußler and Mario Almeskirchen
Commercial Register: Amtsgericht Chemnitz, HRB 37815
VAT identification number: DE458920733
Telephone: +49 162 2104642 or +49 160 6666704
E-mail: info@fewo.partners
Website: www.fewo-partners.de

Part A – General Provisions

§ 1 Scope

(1) These General Terms and Conditions apply to the short-term letting of accommodation owned by FEWO PARTNERS GmbH, as well as to the marketing and referral of non-binding booking enquiries for accommodation offered by other landlords, insofar as they are validly incorporated into the relevant contractual relationship.

(2) For accommodation let directly by FEWO PARTNERS GmbH, Parts A, B and D apply.

(3) For the marketing and referral of enquiries concerning accommodation offered by other landlords, Parts A, C and D apply to the activities of FEWO PARTNERS GmbH. Part B does not automatically apply to the accommodation contract with another landlord.

(4) Another landlord may use the accommodation terms in Part B as its own terms if it expressly authorises this and validly incorporates them into its accommodation contract before the contract is concluded. The identity of that landlord and the terms applicable to the landlord’s contract will be communicated to the guest separately.

(5) The accommodation terms are designed for stays of a defined duration for accommodation purposes other than residential purposes. They are not intended to govern the permanent provision of residential accommodation. The legal classification depends on the agreed purpose and the actual contractual arrangements, not solely on the length of stay or the name given to the contract.

(6) Individual agreements take precedence over these terms.

§ 2 Definitions and Contracting Parties

(1) “Guest” means the individual or company entering into the accommodation contract.

(2) “Landlord” means the expressly named individual or company that is responsible for providing the accommodation to the guest. The landlord need not also be the owner of the property.

(3) Where accommodation is let directly, FEWO PARTNERS GmbH is the landlord and the guest’s contracting party.

(4) For accommodation offered by other landlords, FEWO PARTNERS GmbH undertakes only the agreed marketing and forwarding of non-binding booking enquiries. The accommodation contract is concluded directly between the guest and the named landlord.

(5) Before a booking becomes binding, the guest will be told who their contracting party is for the accommodation contract. For third-party properties, the landlord’s full name or company name, address and necessary contact details will be provided.

(6) These terms do not retrospectively change a contracting party who has already been established.

§ 3 Booking Channels and Platforms

(1) Enquiries and bookings may be made through the website, by e-mail, by telephone or through booking platforms.

(2) A listing for accommodation does not generally constitute a binding contractual offer unless the relevant booking process is expressly designed otherwise.

(3) For platform bookings, contract formation is governed by the booking process displayed on the platform and the terms validly agreed there.

(4) For platform bookings, these General Terms and Conditions apply in addition only insofar as they are validly incorporated before the contract is concluded. Sending them for the first time after the contract has been concluded does not incorporate them retrospectively.

(5) For the accommodation contract, any specific accommodation, price, payment and cancellation terms expressly agreed for the particular booking take precedence over the general provisions of this document.

(6) A separate contract between the guest and the platform remains unaffected. Neither platform terms nor these General Terms and Conditions restrict mandatory statutory rights.

(7) The contracting party indicated at the time of booking must correspond to the actual contractual arrangements. These General Terms and Conditions do not retrospectively correct a contradictory presentation on a platform.

Part B – Accommodation Let Directly by FEWO PARTNERS GmbH

§ 4 Contract Formation for Direct Bookings

(1) A non-binding enquiry made through the website, by e-mail or by telephone does not in itself create an accommodation contract.

(2) FEWO PARTNERS GmbH may send the guest an offer. This will include, in particular, the accommodation, stay dates, occupancy, total price, payment terms, cancellation terms and applicable contract documents.

(3) The contract is concluded when the guest accepts this offer within the specified period.

(4) If a binding online booking process is offered, the guest submits a binding offer by clicking the payment-obligation button labelled accordingly. The contract is concluded when the guest receives the booking confirmation expressly designated as acceptance.

(5) A message designated solely as an acknowledgement of receipt does not constitute acceptance of the contract.

(6) If a response contains changes to the offer, it constitutes a new offer that must be accepted.

(7) The contract confirmation and the terms incorporated into the contract will be provided to the guest on a durable medium, usually by e-mail.

(8) Anyone who is evidently booking on behalf of another person or a company must be authorised to do so. The person making the booking does not incur additional personal liability solely by virtue of these terms.

§ 5 Accommodation and Services

(1) FEWO PARTNERS GmbH will provide the agreed accommodation for the booked period and the agreed number of guests.

(2) The accommodation description and the services and features agreed when the contract is concluded are authoritative.

(3) Another property may not be provided in place of the booked accommodation without the guest’s consent.

(4) The accommodation is provided for the agreed temporary stay. This does not exclude overnight stays for business purposes.

(5) Commercial events, business operations involving customer visits, and subletting or onward letting are not permitted unless expressly agreed.

(6) Extensions to the stay require a separate agreement. There is no entitlement to an extension.

§ 6 Prices and Additional Services

(1) The total price and the services included will be stated before the booking becomes binding.

(2) Mandatory charges that can be calculated in advance, in particular any agreed final cleaning fee, are included in the total price.

(3) Public charges will be stated as an amount or, if they cannot be determined in advance, by their calculation basis and payment method.

(4) Additional services and charges require prior agreement. No unexpected mandatory charges will be imposed retrospectively.

(5) The confirmed price will not be increased unilaterally after the contract is concluded because of changed demand or better marketing opportunities.

§ 7 Invoice, Due Date and Late Payment

(1) The invoice will generally be sent immediately after the contract is concluded.

(2) For direct bookings, the full accommodation price must be paid in advance within five payment days of receipt of the invoice. Different payment terms apply only if agreed before the contract is concluded.

(3) Payment days are Monday to Friday, excluding public holidays at the registered office of FEWO PARTNERS GmbH. Statutory rules apply to the calculation of the period.

(4) For platform bookings, the payment arrangements validly agreed for the particular booking apply.

(5) The payee and available payment methods will be communicated to the guest.

(6) No legally prohibited additional charges will be imposed for using a payment method.

(7) Late payment occurs only under the statutory conditions. FEWO PARTNERS GmbH may claim statutory default interest and damages for delay recoverable under the law.

(8) Outstanding claims may be pursued by a legal services provider or lawyer authorised to do so, subject to the statutory requirements. The guest is liable for the costs of pursuing a claim only where there is a statutory basis for doing so.

(9) Late payment does not automatically terminate the contract or give rise to a flat contractual penalty. Statutory rights arising from non-payment remain unaffected.

(10) Statutory rights of set-off, retention and refusal to perform remain unaffected.

§ 8 Free Cancellation

(1) Unless different cancellation terms have been validly agreed for the particular booking, the guest may cancel the entire booking free of charge up to 72 hours before the agreed check-in time.

(2) The relevant time is when the cancellation is received by FEWO PARTNERS GmbH or by the recipient expressly designated for this purpose in the booking process. For platform bookings, the cancellation method provided by the platform may be used.

(3) Cancellations may be made in text form, in particular by e-mail. A handwritten signature is not required.

(4) The booking confirmation will state the relevant check-in time and, where possible, the exact deadline for free cancellation, including the date, time and time zone.

(5) If the booking is cancelled within the free-cancellation period, any accommodation payments already received will be refunded without delay.

(6) Fees arising under a separate contract between the guest and a platform are governed by that contract and the statutory provisions.

(7) Changes to individual booking details, in particular the stay dates or number of guests, require an agreement. The right to cancel the entire booking free of charge remains unaffected.

§ 9 Later Cancellation, Failure to Arrive and Early Departure

(1) Once the free-cancellation period has expired, the payment claim does not lapse solely because the guest is unable to take the stay for personal reasons.

(2) FEWO PARTNERS GmbH will take into account expenses saved and any benefits from alternative use that must be credited by law. The same stay period will not be charged twice.

(3) If, as a result of the accommodation being let to another guest, it can no longer be provided to the original guest, the statutory consequences apply, in particular those under § 537 Abs. 2 BGB.

(4) Cleaning, consumable or other service costs that were not incurred or were saved will be deducted.

(5) After a cancellation, FEWO PARTNERS GmbH will make reasonable efforts to let the accommodation to another guest. No particular letting outcome is guaranteed.

(6) The account will be clear and transparent, stating the basis of calculation and deductions taken into account. The guest may prove that a lower amount is payable.

(7) Payments already made will be credited. Any remaining surplus will be refunded without delay.

(8) These principles apply accordingly to failure to arrive and early departure, unless a statutory right to terminate or another valid agreement applies.

(9) No automatic cancellation penalty or flat-rate damages fee is agreed.

(10) Statutory rights relating to defects, impossibility or other failures to perform remain unaffected.

§ 10 Replacement Guest

(1) The guest may propose a suitable replacement guest.

(2) A change of contracting party requires the express consent of FEWO PARTNERS GmbH. Consent may be refused only for an objective reason, in particular if the maximum occupancy would be exceeded or the proposed replacement guest is unwilling to accept the agreed terms.

(3) The original guest remains the contracting party until the transfer of the contract has been confirmed.

(4) No flat replacement-guest or rebooking fee will be charged.

§ 11 Arrival, Access and Departure

(1) Unless other times have been agreed, the accommodation is available from 15:00 on the day of arrival and must be vacated by 11:00 on the day of departure.

(2) Access information will be provided in good time.

(3) If there is a problem with digital access or the locking system, the contact provided must be informed without delay. FEWO PARTNERS GmbH will arrange a suitable access solution as part of its performance obligations.

(4) Earlier arrival or later departure requires an agreement. Any additional charge must be agreed in advance.

(5) Statutory claims apply in the event of late departure. A full additional night will not automatically be charged as a contractual penalty.

§ 12 Occupancy, Visitors and Use

(1) Only the agreed guests may stay overnight. Additional overnight guests require prior agreement.

(2) The stated maximum occupancy must not be exceeded.

(3) An additional charge per person will be made only if its amount or calculation basis has been agreed in advance.

(4) Day visitors are permitted unless an accommodation-specific restriction communicated before the contract was concluded applies, and provided that safety, quiet and the rights of other users are respected.

(5) Parties, larger celebrations and events are not permitted without an express prior agreement.

(6) The house rules provided before the contract was concluded form part of the accommodation contract. Later practical instructions may not introduce new fees, contractual penalties or substantial restrictions on use.

§ 13 Smoking, E-cigarettes and Animals

(1) Smoking, e-cigarettes and comparable smoking or vaping products are not permitted inside the accommodation or in shared indoor areas.

(2) Smoking outdoors is permitted only in areas expressly designated for that purpose. Other people must not be unreasonably affected.

(3) Pets are permitted only if this has been agreed for the particular booking. Any pet charge will be stated before the contract is concluded.

(4) Legally protected assistance dogs will be admitted in accordance with the statutory requirements. Guests are asked to notify us in advance for organisational purposes; failure to do so does not automatically lead to exclusion.

(5) No flat pet or special-cleaning fee will be charged solely because a legally protected assistance dog is present.

(6) Animals must be adequately supervised. Responsibility for any damage caused is governed by the statutory provisions.

(7) No automatic contractual penalties are agreed for smoking, bringing an animal or comparable breaches of the rules on use.

§ 14 Cleaning and Return of the Accommodation

(1) The accommodation will be provided in a clean condition and in accordance with the contract.

(2) On departure, it must be left swept clean. Heavy dirt must be removed, used dishes must be washed and rubbish must be placed in the designated bins.

(3) The guest is not required to carry out a full final clean in addition to any agreed final-cleaning service.

(4) Additional cleaning costs may be claimed only where the statutory requirements are met and to the extent necessary and reasonable.

(5) Ordinary dirt resulting from use in accordance with the contract is covered by the agreed price or final-cleaning service.

(6) The same cleaning service will not be charged for twice.

§ 15 Damage, Inventory and Keys

(1) The accommodation, its equipment and its inventory must be treated with care and used for their intended purposes.

(2) The guest is liable for damage under the statutory requirements. Normal wear and tear resulting from use in accordance with the contract is not damage for which compensation is payable.

(3) Statutory responsibility applies in relation to companions, visitors and animals. These terms do not establish strict liability for every action by a third party.

(4) Any noticeable damage, loss of keys or suspicion of misuse of keys, cards or access codes must be reported without delay.

(5) Keys and access details must not be passed on without authorisation.

(6) Only costs that are legally payable, necessary and reasonable may be claimed. The replacement of an entire locking system will not be charged automatically solely because a key has been lost.

(7) When assessing damage, the age, condition and value of the item and any improvement in value must be taken into account. The same damage will not be charged for twice.

§ 16 Security Deposit

No security deposit is currently required for direct bookings offered under these terms. Any different security requirement for a particular booking must be expressly agreed before the contract is concluded. Security arrangements specific to a platform are governed by the terms validly agreed for that purpose.

§ 17 Defects and Technical Disruptions

(1) Noticeable defects, damage and significant disruptions should be reported without delay to the contact provided.

(2) The guest should allow a reasonable opportunity for the issue to be remedied. Access to the accommodation will be arranged with the guest; measures permitted by law in the event of immediate danger remain unaffected.

(3) If a required notice of a defect is not given, the consequences are governed solely by the statutory requirements. There is no automatic loss of all rights.

(4) Statutory rights to remedy, a price reduction, termination of the contract, reimbursement of expenses and damages remain unaffected.

(5) Outages affecting electricity, water, heating, Wi-Fi or access technology will be assessed according to their specific effects and the statutory allocation of responsibility.

(6) The involvement of an external utility provider does not automatically exclude all claims.

§ 18 Wi-Fi

(1) Wi-Fi will be provided insofar as it is part of the agreed facilities.

(2) Unless specifically agreed otherwise, no particular connection speed or uninterrupted availability is promised.

(3) Any expressly agreed quality and statutory rights in the event of significant disruptions remain unaffected.

(4) Access must not be used for unlawful content or activities. Access details must be protected against unauthorised disclosure.

(5) The guest is responsible for paid services ordered by the guest. These terms do not establish flat-rate liability for every use by other people.

§ 19 Unavailability and Termination of the Contract

(1) Double booking or the possibility of a more profitable alternative letting does not entitle FEWO PARTNERS GmbH to withdraw from the contract at its discretion.

(2) If the agreed service is actually or legally impossible, the statutory consequences apply. Any payments that are not due will be refunded without delay.

(3) Natural events, supply disruptions or official measures do not automatically exclude all claims. The specific circumstances and statutory requirements are decisive.

(4) An alternative accommodation may be offered, but requires the guest’s consent.

(5) Statutory claims for a refund and damages remain unaffected. The necessary and reasonable costs of alternative accommodation may be recoverable where the statutory requirements are met.

(6) If the guest commits a significant breach of contract, the contract may be terminated only under the statutory requirements. Any required warning or period to remedy the breach is not excluded as a blanket rule.

(7) The financial consequences of termination are governed by law and any valid agreement, not by automatic retention of all payments.

§ 20 Liability

(1) FEWO PARTNERS GmbH is liable in accordance with the statutory provisions.

(2) Claims relating to injury to life, limb or health, claims based on intent or gross negligence, and statutory rights relating to defects are not excluded or limited.

(3) The applicable statutory requirements govern liability for personal belongings, theft, fire, water damage and damage to inventory. No general exclusion of liability is agreed.

(4) Any statutory liability that may apply to items brought onto the premises remains unaffected.

§ 21 Right of Withdrawal

(1) As a general rule, there is no statutory right of withdrawal under § 312g Abs. 2 Nr. 9 BGB for contracts concerning accommodation for purposes other than residential purposes where a specific date or period is provided.

(2) The agreed right to cancel free of charge and statutory rights relating to failures to perform remain unaffected.

(3) Any right of withdrawal that may apply to separate services or contracts classified differently will be assessed separately. These terms do not exclude such a right as a blanket rule.

Part C – Marketing and Referral of Enquiries for Third-Party Landlords

§ 22 Scope of Activities

(1) For third-party properties identified as such, FEWO PARTNERS GmbH undertakes marketing and the forwarding of non-binding booking enquiries.

(2) For these properties, FEWO PARTNERS GmbH is not authorised to conclude the accommodation contract. Binding offers and acceptance of contracts are made by the named landlord.

(3) The technical transmission of a statement clearly attributed to the landlord does not create an obligation on the part of FEWO PARTNERS GmbH to provide accommodation.

(4) The landlord is responsible for providing the accommodation and fulfilling the accommodation contract.

(5) FEWO PARTNERS GmbH is responsible for properly performing the marketing and communication tasks it has actually undertaken.

(6) The guest does not owe FEWO PARTNERS GmbH a separate referral fee. Any remuneration paid by the landlord is governed by a separate contract.

§ 23 Enquiry and Accommodation Contract

(1) An enquiry addressed to FEWO PARTNERS GmbH is non-binding and does not in itself create an accommodation contract.

(2) The enquiry will be forwarded to the named landlord for a decision.

(3) The contract is subsequently concluded according to the procedure communicated by the landlord. Before making a binding declaration, the guest will receive the required information about the accommodation, price, payment and contract.

(4) The landlord decides on availability, prices, booking changes and special agreements.

(5) A communication from FEWO PARTNERS GmbH constitutes the transmission of a legally binding declaration by the landlord only if this is expressly and clearly stated.

(6) For platform bookings, the actual contracting party must be identifiable from the booking process on the platform. This Part does not exclude or change a different actual contracting party.

§ 24 Payments, Invoices and Cancellations

(1) The accommodation price is owed to the landlord. The guest pays the landlord or the payment service provider designated for the booking.

(2) Under this business model, FEWO PARTNERS GmbH does not receive accommodation payments on behalf of the landlord.

(3) Accommodation invoices are issued by the landlord and identify the landlord as the provider of the service.

(4) Cancellations, notices of defects and other legally binding statements concerning the accommodation contract must be sent directly to the landlord or to a recipient expressly designated by the landlord.

(5) FEWO PARTNERS GmbH is not authorised to receive such statements. The necessary landlord contact details will be provided before the contract is concluded.

(6) Contract-related messages mistakenly received by FEWO PARTNERS GmbH will be forwarded without delay as part of the tasks it has undertaken. Receipt by FEWO PARTNERS GmbH is not guaranteed to preserve any deadline.

(7) The landlord decides on refunds, remedies for defects and alternative accommodation. The guest’s statutory rights do not depend on the landlord’s voluntary consent.

(8) The cancellation terms applicable to the particular booking will be communicated by the landlord before the contract is concluded. The agreed right to cancel free of charge up to 72 hours before check-in must be clearly stated in the relevant accommodation offer and confirmation.

§ 25 Liability for Referral Activities

(1) FEWO PARTNERS GmbH is liable in accordance with the statutory provisions for its own breaches of duty.

(2) Marketing accommodation or forwarding an enquiry alone does not create an obligation on the part of FEWO PARTNERS GmbH to provide the accommodation.

(3) Any obligation actually undertaken by FEWO PARTNERS GmbH, as well as any other statutory liability, is not excluded by these terms.

(4) The landlord is responsible for fulfilling the accommodation contract and addressing defects in accordance with the statutory and contractual requirements.

(5) The guest’s claims against the landlord and FEWO PARTNERS GmbH are governed by the respective statutory responsibilities and obligations actually undertaken by each.

Part D – Common Final Provisions

§ 26 Data Protection

(1) Information about the processing of personal data is provided in the applicable privacy notices.

(2) For the referral of enquiries, the guest will be informed about any necessary transfer of data to the named landlord.

(3) These General Terms and Conditions do not constitute blanket consent to advertising or to data processing that is not necessary.

(4) Any data protection information required by law will be provided separately.

§ 27 Consumer Dispute Resolution

(1) FEWO PARTNERS GmbH is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

(2) For other landlords, their own statement concerning consumer dispute resolution applies.

(3) Statutory information duties arising after an unresolved dispute concerning a consumer contract remain unaffected.

§ 28 Law, Language and Jurisdiction

(1) German law applies. Mandatory provisions of the law applicable under the relevant conflict-of-law rules and mandatory consumer protection remain unaffected.

(2) The statutory places of jurisdiction apply. No exclusive place of jurisdiction to the detriment of the guest is agreed.

(3) The language agreed for the particular booking is authoritative. Translations may not restrict statutory consumer rights.

§ 29 Contract Version and Invalid Provisions

(1) The version validly incorporated when the contract was concluded will be documented with the booking documents.

(2) New versions do not amend contracts that have already been concluded unless this is validly agreed.

(3) The consequences of an invalid or non-incorporated provision are governed by § 306 BGB.

(4) An invalid provision is not automatically replaced by another provision that is as similar as possible in economic terms.

House Rules for Accommodation Let Directly by FEWO PARTNERS GmbH

These house rules apply insofar as they were incorporated before the contract was concluded. For third-party properties, the house rules provided by the relevant landlord apply.

(1) Quiet and consideration. Quiet hours are from 22:00 to 07:00. Avoidable substantial disturbances must also be avoided outside these hours.

(2) Occupancy. The agreed overnight occupancy and the stated maximum occupancy must be observed. Additional overnight guests require an agreement.

(3) Visitors. Day visitors must not create safety issues, overcrowding or substantial disturbances. Any accommodation-specific restrictions communicated in advance must be observed.

(4) Events. Parties, larger celebrations and events are permitted only with an express prior agreement.

(5) Smoking. Smoking and vaping, including e-cigarettes, are prohibited indoors and in shared indoor areas. Outdoor areas may be used for this purpose only if they have been expressly designated for it.

(6) Animals. Pets are permitted only by agreement. Legally protected assistance dogs will be admitted in accordance with the statutory requirements. Animals must be adequately supervised.

(7) Rubbish and drains. Rubbish must be placed in the designated bins. Fats, food leftovers, hygiene products and other materials that may cause blockages must not be put down toilets or drains.

(8) Shared areas. Corridors, staircases, escape routes and access roads must be kept clear. Bicycles, pushchairs and other items may be left only in safe areas designated for that purpose.

(9) Doors and windows. Doors must be kept closed. Escape routes must remain usable at all times; escape doors must not be locked in a way that means people can leave only by using a key. Windows accessible to the guest should be secured appropriately when leaving and during severe weather.

(10) Keys and access. Keys, cards and codes must be kept safe and not passed on without authorisation. Any loss or suspicion of misuse must be reported without delay.

(11) Barbecues and fire. Barbecues are permitted only in expressly designated areas and with approved equipment. Local prohibitions and the safety rules communicated to the guest must be observed.

(12) Parking spaces. Only agreed or expressly designated parking spaces may be used. Fire service areas, access roads and parking spaces assigned to others must be kept clear.

(13) Safety. Smoke alarms and safety equipment must not be disabled. Dangerous substances, fuels and fireworks must not be stored or used. Ordinary household and personal-care products in customary quantities are excluded from this restriction.

(14) Inventory. Furniture and equipment must be used for their intended purposes. Permanent alterations and removal of inventory are not permitted.

(15) Damage and disruptions. Noticeable damage, leaks, heating problems and other significant disruptions must be reported without delay. There is no general duty to carry out technical inspections. If there is immediate danger, the emergency services must be contacted where necessary.

(16) Check-out. The accommodation must be returned swept clean by the agreed time. Heavy dirt must be removed, dishes washed and rubbish disposed of properly. Keys and cards must be returned in accordance with the instructions provided.

(17) Consequences of breaches. No automatic contractual penalties apply. Remedies, termination of the contract and damages are governed by law and the terms validly agreed.